FAQ

What is your refund/return policy?

Graphic Items: Due to the custom nature of graphics, there is no return or refund provided for graphics. Please note, if your order is incorrect or damaged in shipping, please contact us within 48 hours of receiving your order so that we can make the proper arrangements.

Hardware Items: If you are not satisfied with your purchase, you can return it within 14 days after first receiving your product.

The product must be returned to our warehouse within 7 days of the issuance of the return. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment.

What are my rush production/shipping options? Are there any additional fees?

We are able to offer rush production and/or faster shipping in certain situations. Rush fees can range from $100+ and shipping fees will be based on weight/zone/number of packages.

What size should my artwork be? How should I setup my artwork?

Templates are available for all products we offer. We prefer vector files whenever possible. If you’re sending raster images, please ensure they have a minimum resolution of 150 dpi. For the best color accuracy from proof to print, we recommend using CMYK color mode.